Training that will improve your teams and give you measurable results
I can change how your team interacts with customers for good. I will work with you to develop training that is tailored to your business’s unique requirements and will:
- Make you stand out from the competition.
- Attract new customers and retain the ones you’ve got.
- Improve your business’s communication.
- Help you deliver a consistent quality of service that you’re proud of.
- Create a positive working atmosphere that helps your teams to thrive.
- Reduce your staff turnover.
I work with sales and customer service teams to improve their mindsets and skills so that they can deliver a consistently high-quality customer experience.
Training can be delivered over a time to suit you, whether that’s a full day, half day, or two-hour session. All the coaching I provide is designed to be high impact and actionable from day one.
Here’s a short insight into how your training will look.
You can view more videos, which feature feedback from clients along with customer service case studies, on my YouTube channel.
Training results
Here are some of the results achieved by independent and major high street clients after attending training.
- An increase in average spend per head of at least 50p.
- In hospitality businesses servers in sold more courses, such as starters and desserts, to guests.
- Guest satisfaction scores improved by 15% or more.
- Staff turnover reduced by 15%.
- One client won ‘Best Food and Beverage Strategy’ at an annual awards show.
